“I noticed yesterday the iTunes store had become very slow, so I posted on Apple’s support forums. Turns out other people are having this problem too, and they are all Time Warner Cable Customers in Texas. ”

I have heard it said that any action by an ISP to limit the usage of their services is completely within their rights under their own terms and conditions for using the service, but let’s be fair here:
1. Let’s assume you use AT&T for your landline phone provider and AT&T got into a pissing match with Wells Fargo Bank. Would it be fair for AT&T to block your calls to your bank? NO!
2. I realize that Time Warner Cable/ Roadrunner has a commodity-type product (there is a finite level of bandwidth), but quite frankly why don’t you level with people (even your own customer service reps) and TELL them what you are doing.
3. The FCC and Congress should have addressed the issue of multi-media organizations entering the utility industry in this country. How do you think Congress would react if Time Warner (parent of Time Warner Cable /Roadrunner and CNN) suddenly restricted access to FOX News websites because they are competitors?
4. From first-hand experience I can tell everyone that Time Warner Cable/Roadrunner has been one of the worst customer service experiences of my life. I think the company is poorly managed and frankly enjoys the position of not responding to customer complaints. And why should they? If 25% of Americans (and I suspect the number is MUCH greater) are in the same position I am — there simply is no alternative, TWC has a lock on forcing their customers to suffer and pay a premium for the pain.

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